Built for growing support teams
All customer conversations. One powerful inbox.
Give your team the tools to deliver organized, responsive support. Manage live chat, assignments, and collaboration from a single platform.
The real cost of broken support
86% of customers leave after just 2-3 bad experiences
You don't get a fourth chance. Every missed message, every slow response, every time someone has to repeat themselves—you're one step closer to losing them forever.
(Emplifi, 2022)
Customer context trapped in disconnected systems
Support team only sees the chat. Sales history in your CRM. Purchase data in Stripe. Previous issues in old tickets. Agents waste time hunting for context across multiple tools while customers wait
Every customer conversation starts from zero
Agent has no idea who they're talking to, what they purchased, or what they need. Every conversation feels impersonal and wastes time re-asking basic questions
Support agents working in silos
Complex issues stuck with one agent. Can't loop in product experts, no way to collaborate, knowledge trapped in individual heads instead of shared across the team
Leads to
Leave after 2-3 bad experiences
(Emplifi, 2022)
Conversations fall through the cracks
Without a unified inbox and conversation tracking, customer questions get lost in browser refreshes or shift changes. Lost conversations = lost revenue
Customers forced to repeat themselves
Starting every conversation from scratch wastes time and frustrates customers. They know you should remember them - when you don't, they feel like just another ticket number
Simple issues take hours to resolve
When agents can't quickly loop in experts or see what teammates already tried, resolution times balloon. Customers wait while your team reinvents the wheel
Inconsistent support experience damages trust
Different agents give different answers because there's no shared context or collaboration. Customers notice the inconsistency and lose confidence in your support
How it works
Simple, powerful customer support
Everything you need to deliver fast, personal support - from first contact to resolution
Web chat, email, slack - all conversations in one unified inbox for your team
team
support@acme.com
/support
/contact
Complete conversation history, custom fields, and company data - full context at your fingertips
Collaborate with your team using @mentions, private notes, and smart conversation routing
Features
Everything You Need to Connect with Customers
Meet customers on their preferred channel, route conversations intelligently, and empower your team with real-time collaboration
Multi-Channel Support
Connect with customers across web chat, email, and Slack—all conversations unified in one inbox
Real-Time Customer Engagement
Engage customers instantly with live presence indicators, typing status, and seamless real-time messaging
Unified Communication Hub
Connect every customer channel and integrate with your team's workflow through Slack and Zapier automation
Flexible Custom Fields
Capture the data you need with 9 field types—from text and dates to single-select and multi-select options
Real-Time Sync
Every message, assignment, and update syncs instantly across all devices and team members
Powerful Tagging System
Organize conversations with hierarchical tags, custom colors, and emoji support for instant categorization
Built for growing teams
Teams that choose Zickt
From early-stage startups to scaling businesses, Zickt adapts to your growth without breaking your budget
Tech Startups
Scale support from 10 to 1000 users without hiring more agents
SaaS Companies
Boost trial-to-paid conversion with in-app messaging and onboarding
E-commerce
Handle Black Friday peaks without crashes or slow responses
Support Teams
Manage growing ticket volume with shared inbox and automation
Product Teams
Collect user feedback and feature requests through targeted messaging
Growing Businesses
Predictable support costs that scale with revenue, not team size
Why teams choose Zickt
Enterprise features, startup pricing
Multi-channel messaging, intelligent routing, and team collaboration—without the complexity or hidden costs
No Bill Shock
Predictable conversation-based pricing that never surprises you
Lightning Fast
Handles peak volumes without slowing down or crashing
Real Support
2-hour response time guaranteed from actual humans who care
Dashboard
Simple Setup
Live chat running in 15 minutes, not days of configuration
Zero Hidden Fees
What you see is what you pay - no AI charges or surprise add-ons
Always Reliable
99.9% uptime guarantee, even during your busiest periods
Pricing
Simple and Feasible Pricing
Starter
Small teams getting started
$Growth
Most PopularGrowing teams
$Pro
Scaling businesses
$Enterprise
Large-scale operations
Custom pricingGet the latest product news and behind the scenes updates.